Product and account support
Email [email protected] for account access, scan failures, report questions, or implementation support. Include the workspace email and relevant URL or report ID. Target response time is two business days.
Billing and refunds
Email [email protected] with the purchase email and transaction or receipt number. Do not send card numbers. For Paddle-processed purchases, Paddle buyer support is also available through the support link on your receipt.
Privacy, legal, and abuse
- +Privacy requests: [email protected]
- +Legal notices: [email protected]
- +Security or scanning abuse: [email protected]
Operator identification
Index Instrument is the software service and business name used at useagentindex.com. The applicable contracting and merchant-of-record details are displayed before payment and identified on the order confirmation, receipt, or legal invoice. Paddle.com Market Limited or another Paddle affiliate is the merchant of record for Paddle-processed purchases.